Customer Service and Smokers.
Posted by: retardedrugrat on: April 6, 2008
Only on a quiet Sunday afternoon could the peace have been shattered by a bitch who’s clearly had no customer service training for her job. It appears to be something that’s becoming more and more common these days which is a sad state of affairs indeed.
Jeff went to get a payday loan. It’s something we need to do occasionally, and it was a given that we’d need one this time around just because of our vacation, and then having to pay rent. So, Jeff headed on out to go sort it out. When you start up a new loan service, the requirement is that they fill a form out with all your details, such as address, phone number etc. This is where it went wrong.
The lady asked for our home phone number, and because we rarely use it, Jeff had to check his cell phone for it. He gave it and the lady said “That’s your cell number.” Jeff said “No, that’s my home number.” (Our home number and cell number starts with the same three numbers) And so she said “So your home number is the same as your cell number.” Again, Jeff told her “No, it’s my home number, listen to me.”
The lady started flipping out and said “If you’re going to be like that, I’m not going to process this loan” and so Jeff, starting to get frustrated said “Fine, shred the documents with my info on it right now, and I’ll take my business elsewhere.” She shredded them and just started freaking out, and so Jeff being Jeff turned round and said “I will never bring my business here again!” As he walked out, the lady bitch shouted after him “If your mother wasn’t such a whore, you’d be politer!”
Well holy shit! Of course as soon as she said that she disappeared and hid in the back. Jeff had no choice but to leave, but he was FURIOUS! He arrived home and told me what had transpired. My only response was “Ohhh, she is SO fired!” Jeff has filed a complaint with the Customer Services headquarters about her. They’re investigating it, and if they haven’t gotten back to him by Tuesday, he’s going to call them back and see what the situation is. She’s in sooo much shit though, that’s pretty much a given.
On, another note, as much as I hate to say this, I have to ‘fess up. I started smoking again. I actually started on vacation. There were a few stress factors that played into it, Jeff’s dad gave me a couple of cigarettes, and I caved. I’ve only had a couple of packs, but again, it’s 40 cigarettes more than I need. So, starting from tomorrow, I’m back on the quitting smoking path again. I do feel better knowing that I can quit. I did it once and I was fine for almost 18 months. I can do this again!
So tomorrow, I’m back on the Bandwagon!
Sidenote: Click on My MiniCity to help it grow!
Ciao.
9 Responses to "Customer Service and Smokers."
April 6, 2008 at 9:26 pm
No kidding!
I think she skived off the course that teaches “How to deal with customer satisfaction for repeat customers.”
April 7, 2008 at 3:24 am
oh sweetheart! I’m so sorry to hear you caved!
Eighteen months is definitely the danger zone. Last time I quit I started again at the eighteen month mark. I was out with friends, on a booze cruise to Calais, got absolutely steamed on booze and grabbed a smoke.
That milestone is staring me in the face (it’s this month!).
I nearly caved this week with Pandy, was tempted to tell MB to stop at the nearest shop and buy a pack after the vet.
I came close to falling off the TT wagon when Ambrose was killed, slugging brandy from the bottle.
Stress is a big factor in resisting addictions – it’s easy to see how drug addicts go back on the skids.
Try again, lovey. You can do it…..
cq
April 7, 2008 at 12:04 pm
Craziequeen: I’m really disappointed with myself, because you’d have thought that at 18 months, it wouldn’t be an issue any more.
Stress definitely plays a part, and I know it’s not the first time that I’ve been tempted to start again, though until the vacation, I managed to hold out. It just goes to show that you’re never really safe, not even when you think you are.
Starting today, I’m back on the bandwagon. No more smokes for me!
April 7, 2008 at 2:26 pm
I haven’t got any serious addictions, although pooter games come extremely close. I can understand them though, as I’ve seen a heap of people being caught in the grip of online games – they change people and make the game more real than life.
I think the online games did actually get me in their grasp, which is why I try to avoid having any responsibility with them now. The responsibility triggers the “help other people” part of my personality which overrides the other bit that says “are you actually enjoying this?”
Loan girl’s a muppet. Will probably be shouting at people next week after getting lost on the way to delivering their pizza. Reminds me of an Alliance & Leicester person on the phone a couple of years ago when I was getting a loan. She didn’t swear but did give me several minutes trying to guilt me into getting payment protection insurance that would have added like 20% to the cost of the loan. Bollocks to that ! I’m a civil servant, so it’s extremely hard to fire me (unless I thump someone !) and I was only getting the loan so I wouldn’t dip into the overdraft …
April 7, 2008 at 6:45 pm
Sleepypete: The loan girl is indeed, a muppet. It makes me angry to think that she seems to think it’s perfectly okay to treat a potential customer like a sack of shit. Hopefully, by tomorrow, she’ll have learned her lesson!
April 7, 2008 at 9:43 pm
I started smoking again after quitting for two and half years. I’ve quit three times since and am currently smoking. That said, May 1…I’m done. Done! I hate smoking. Good luck on your quit.
April 7, 2008 at 11:14 pm
Huckdoll: I’ve quit on and off without any real enthusiasm for the past 9 years. The last time I quit 18 months ago, was the first time I really felt that I could do it. Managing 18 months is something that I’m proud of, but at the same time, I’m disappointed that I caved and started again.
I know I can do it, and I’m determined to do it. At least I know that I’ll never truly be safe, but with help and support from Jeffers, and those around me, I’m trusting that I can kick the habit once and for all.
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April 6, 2008 at 9:21 pm
Well babe, just another sign of how the many stand against me once again. Just utterly shocking how low this one went to put the thorn in my side today.